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Service Catalogue

Service Catalogue - The service catalog improves the operational efficiency of your support team by managing the service delivery process from approval to fulfill. What is a service catalog? A service catalog is a centralized database of accurate information on all the it services offered by an organization's it department. Operational level agreements (ola) define how various it groups within an organization plan to deliver a service. You can also define the time involved for delivery of each service item and bind it with a service level agreement. What is a service catalog? It teams can create custom service request templates with sections and resource details to collect the necessary information. An it service catalog is the single source of accurate information on all it services offered by an organization's it department. In servicedesk plus, you can configure olas for every service level agreement (sla) to decide how the sla can be achieved by the internal groups working on the request. Standardizes service delivery across the organization.

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